We’ve spent the last few months refreshing our menu to bring you even better flavour, without compromising on nutrition.
Balance
Dietitian-designed meals you trust, but with more flavour and variety.
Health
A range of meals that are gluten-free, dairy-free and Halal certified, high protein, and excellent sources of fibre.
Sustainability
New sugarcane packaging: More sustainable and both microwave & oven-safe, giving you more ways to heat and eat.
New meals may be added to your meal plan from Thursday, August 6
What this means for you:
We’ll let you know by SMS and email each week which items are being removed and what’s replacing them. To make changes to your meal plan, or to speak to our friendly team about these swaps, get in touch before the next order cut-off (Wednesdays at 5pm, Sydney time)
Our new menu is designed to meet your unique dietaries and taste – along with providing gluten-free, dairy-free, and Halal certified options.
100% money-back guarantee
If you try the new meals and you’re not happy, we’re offering a 100% money-back guarantee.
That’s how confident we are in our new menu.
This can be redeemed once per customer. See full terms and conditions
Join NDIS & Support at Home participants across Australia who trust us with their daily meals.
Delivering delicious and nutritious meals Australia-wide!
We’re as committed as ever to supporting people with disability and older Australians.
That means our friendly customer service team is still here to help you navigate using your Support at Home and NDIS funding to order with us.
New meals start becoming available from 30 July, with more added throughout August. We’re rolling them out gradually so every new meal is ready without unnecessary waste.
No. New meals will come online progressively over August rather than all on one day. Look out for the NEW icon on our online store, or get in touch to find out what’s just been added.
Look for the NEW icon on our online store. New meals also come in our updated sugarcane tray with a film lid, and the label includes the meal name, heating instructions and nutrition information.
We’ve been working hard to improve the quality, variety and flavour of our meals, and to offer more choice for different dietary needs and preferences.
Some of our recipes have been updated, so a meal you love might taste a little different or use slightly different ingredients to what you’re used to. These changes have allowed us to offer more meals that suit a wider range of dietary needs, so more people can enjoy them safely.
If you have a standing meal plan, we’ll manage the transition for you wherever possible, swapping outgoing meals for a new meal that’s as similar as possible in cuisine type, protein and allergens. Your meal plan may start to see these changes from Thursday, 6 August. We’ll let you know by SMS each week which items are being removed and what’s replacing them.
No problem. Once you’ve been told about an upcoming change, you have until the next order cut-off (Wednesdays at 5pm Sydney time) to get in touch and choose something else instead.
We’re offering a 100% money-back guarantee so you can try the new range with confidence. This can be redeemed once per customer. See full terms and conditions.
We’d love for you to give the new meals a try first. If you’re still not happy, remember our money-back guarantee is there for you.
No. There are no changes to delivery days, drivers or how you’re notified about your order.
Our meals have a 12-month shelf life. A use-by date is printed on each meal label. Meals are freshly cooked and then snap-frozen to lock in quality.
All our meals are manufactured in Australia. Where possible, we follow an Australian-first sourcing policy for our ingredients. Each meal label includes a Country-of-Origin Statement declaring the percentage of the meal sourced from Australia.
Heating instructions vary slightly between items, so please always check the specific meal label. All meals are designed to be heated from frozen. If a meal has been defrosted, heating times will vary.
The batch code is near the use-by date and can be found on the meal label, under the NIP panel.
Please contact our team at [email protected] or 1300 123 225.
We’re using a new sugarcane-based tray that’s designed to offer:
Approximately 90% of the tray’s weight comes from compostable sugarcane (bagasse), significantly reducing plastic use compared to traditional meal trays. The sealing film is made from CPET and should be disposed of in general waste. All meals can still be heated in both the oven and the microwave.
The tray is made from compostable sugarcane material but has a thin plastic lining. This lining ensures the tray is leak and grease resistant, provides structural strength, enables the meal to be heated correctly, and extends the shelf life.
If the lining is removed after the meal has been eaten, the tray can be placed in the green bin or composted at home. If the lining is not removed, the tray should go in general waste. The top film (CPET) must always be disposed of in general waste.
We’re working with our suppliers to continuously improve the environmental credentials of our meal trays.
Even with the lining, 90% of the tray’s weight is compostable sugarcane. This transition significantly reduces our overall plastic consumption and environmental impact compared to regular plastic meal trays.
Yes. We’re excited to now cater to an even wider variety of dietary needs and preferences, including gluten-free, dairy-free, excellent source of fibre, good source of fibre, good source of protein, and Halal certified. This is in addition to our existing range of soft chew, vegetarian, and vegan. These dietary claims are based on specific, quantifiable nutrition standards, to help you make informed choices.
Yes. All our recipes have been updated to improve quality and flavour, while remaining committed to providing healthy, balanced meals.
Wherever possible, we’ve kept allergen profiles the same or improved them. However, some ingredient and allergen information will change.
If you have allergies, please always check the meal label or website for the most accurate and up-to-date nutrition and allergen information.
We’ve developed icons for use on our website and menu to help you clearly identify meal claims and allergens. All icons include text labels to aid easy identification.
A nutrition panel is available for every meal on our website. Always check the meal label or website for the most accurate and up-to-date nutrition and allergen information.
Our products are certified through our kitchen by the Halal Accreditation Authority. Certificate number: 20041/10/5.
We’re excited to introduce Soft & Easy, our newly designed puréed and minced & moist range. It offers moulded meals for a more appetising plate, as well as new soups and desserts. The range has improved flavours and appearance while still being safe, convenient, and nutritious.
Yes, some meal prices are changing. Our menu is priced individually by meal, from $2 co-pay for smaller meals, up to $3.50 for others, and many of our meals remain at $3 co-pay. Some standard menu items and main meals in the Soft & Easy range will move to a higher price point, reflecting the cost of ingredients and, for Soft & Easy, the specialist process involved in producing texture-modified meals. Exact pricing will be available on our website closer to launch. Printed copies of our menu with pricing will be included with meal deliveries from w/c 26 July.
Check if we deliver to you
Sydney Metro:
Monday overnight (12am-7am) or daytime (8am-6pm)
Greater Sydney:
Monday overnight (12am-7am) or daytime (8am-6pm)
Wollongong:
Monday daytime (8am-6pm) or Tuesday overnight (12am-7am)
Goulburn:
Friday daytime (8am-6pm)
Newcastle, Hunter Valley:
Tuesday overnight (12am-7am) or daytime (8am-6pm)
Central Coast:
Tuesday overnight (12am-7am) or daytime (8am-6pm)
Tweed Heads:
Monday daytime (8am-6pm)
Canberra:
Monday daytime 8am-6pm
Gold Coast, Sunshine Coast:
Monday daytime (8am-6pm)
Brisbane, Ipswich:
Tuesday daytime (8am-6pm)
Orders must be received by 5pm on Wednesday.
