FAQ's

Do you have a question?
Please have a look through our frequently asked questions below.

NDIS

We sure are! As Able Foods is a registered NDIS provider we can service agency, plan or self-managed customers.

Absolutely not, you are free to leave at any time, but we are sure you won’t want to!

If your NDIS plan is agency or plan managed, we will need a Service Agreement signed. However, this is not locked in and can be cancelled at any time. The Service Agreement simply allows us access to this portion of your NDIS funding. 

An NDIS plan only covers services for the individual whose plan it is. Therefore, the NDIS will not fund meals for an entire family through one NDIS plan. 

We want everyone to be able to enjoy our delicious food, so we do offer companion meals for anyone in your circle of care at a discounted rate, so you can still share a meal together! 

The NDIS stands for the National Disability Insurance Scheme. The NDIS supports people with a permanent and significant disability that affects their ability to take part in everyday activities. You can read more about the NDIS here.

Able Foods is here to make things easier so we can provide you with a quote and referral letter (if required) to take to your plan review meeting. Once your new NDIS plan is active, we will need to confirm your new funding and renew your services. 

The NDIS only covers day-to-day living costs related to your disability support needs. Everyone needs to buy food and groceries, so they are not covered by the NDIS. 

Able Foods meals are funded through Core Supports (Daily Activities) – Assistance with the cost of meal preparation and delivery of meals. The line item is either 01_022_0120_1_1 or 01_023_0120_1_1 depending on when your plan was created.

Delivery

There is a minimum order of 7 main meals per delivery or a minimum of $79.95 which works out to be only $14.95 co-pay.

The costs of delivery is built into the NDIS component of our pricing so there are no additional out of pocket  costs for delivery. 

Depending on where you live will determine when we can deliver to you, check out our handy delivery schedule available here.

Again, this will depend on where you live. Check out our handy delivery schedule available here.

You don’t need to be at home for us to deliver your food, however, some people prefer it, especially if there is no secure location where our driver can leave your box. Our drivers can leave your box where you request it according to your delivery instructions.

Our meals arrive in a cardboard box with a thermal lining and ice pack inside, which maintains your food at optimum temperature. 

Our delivery boxes are 100% recyclable. Click here to find out more.

We do! Just make sure you provide clear delivery instructions before placing your order so our drivers know where to find your apartment!

We cannot specify an exact specific delivery time within our delivery windows. However, for daytime deliveries, you will receive an SMS with an estimated arrival time on the morning of delivery. This will give you a smaller delivery window. 

Payment

We have a number of options for payment that include direct debit from a bank account, debit card or credit card. This information will be taken by our Client Engagement team during your onboarding. 

Don’t stress, we can invoice your Trustee and Guardian directly. Just provide us with their email address and a customer reference number (if required). You’ll also need to advise them that we will be sending invoices. 

We will send a copy of your invoice for your records on the Friday after you place an order. If you’ve set-up direct debit then you don’t need to do anything else. Please note that this invoice will be sent from [email protected].

Order confirmation: You will receive an order confirmation once you’ve placed an order for your next delivery day which outlines the total for both the co-pay and NDIS portion of the charges.

Co-pay invoice: You will receive a copy of the co-pay invoice every Friday after you’ve placed an order and it will state the amount that will be debited for your order. 

It’s simple just get in touch via email at [email protected] or call us on 1300 123 ABLE (2253) and we can update this for you. 

Ordering

Most of our customers at Able Foods are on a rotating meal plan designed based on individual goals and taste preferences. The best part of being on a meal plan is you don’t need to remember to place your order each week as we do it for you. Don’t worry, though, you can update, pause or cancel your meal plan at any time!

If you’d like to place your own orders each week, the easiest way to order is on our website. Login to browse through our menu and make your selections. Alternatively, you can call us on  1300 123 ABLE (2253) or email us at [email protected] to place your order. Orders are due before 5 PM AEDT every Wednesday for delivery the following week.

You can cancel or change your order before our order cut off on Wednesday at 5 pm AEDT. Please call us on 1300 123 ABLE (2253) or email us at [email protected]

Get in touch with us on 1300 123 ABLE (2253) or email us at [email protected] to change or pause your meal plan. You’ll need to make sure this is done before our order cut off on Wednesday at 5 pm AEDT.

Meals

You can order as often as you like, we are flexible. If you have set up a meal plan, you can also pause this whenever you want. 

If you’d like to place your own orders each week, the easiest way to order is on our website. Login to browse through our menu and make your selections. Alternatively, you can call us on  1300 123 ABLE (2253) or email us at [email protected] to place your order. Orders are due before 5 PM AEDT every Wednesday for delivery the following week.

It’s simple, peel back a corner of the plastic film and place it in the microwave. The time required will depend on the type of meal, your microwave and whether the meal has been defrosted.

As a general rule we like to follow:

If thawed: 4 – 5  minutes on HIGH
If Frozen: 5 – 7 minutes on HIGH

Our containers are NOT oven proof and cannot be placed in the oven. If you would like to heat your meals in the oven, you will need to empty the contents onto an oven-safe tray. They can be heated at 180 degrees for 35 minutes from frozen (25 minutes if thawed). 

Of course! If you are yet to get set-up, we can post a menu to you. If you are a current customer, you can request a menu to be added to your delivery box. 

Contact our team on 1300 123 ABLE (2253) or [email protected].au to request a menu! 

We love to mix things up so our menu is seasonal, which means we update it every 3 months. Our most popular meals will stay on but you’ll see some meals replaced with even better options!

At Able Foods we cater to a range of dietary requirements and allergies. Please advise our team of your requirements so we can confirm if we can cater for you. When ordering from our online store, you can filter meals to fit your needs. 

Please be aware that we cannot guarantee any product is 100% free from traces of allergens.

Unfortunately, our meals and kitchen are not halal certified. 

As all of our meals are prepared in a commercial kitchen that also prepares meals containing gluten, we cannot guarantee that any meal is 100% of traces of gluten. We do offer meals that are wheat free.

We cannot make changes to or tailor specific ingredients in each meal. However, we can help you build a meal plan that includes meals for our current menu suited to your individual needs and preferences. 

Home Care Packages

Yes, Able Foods can provide meal delivery services to those with a level 2-4 home care package.

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Delivery Day and Time

Order Cut Off

Orders must be received by 5pm on Wednesday.

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