A new Able Foods experience is coming
We’re committed to continuously improving your mealtime experience. That’s why we’re introducing a big upgrade to our online store and meal plan experience!
What’s changing?
Our new user-friendly interface is designed with you in mind, giving you more control over your ordering.
Easily build, view, and edit your meal plan online
View and update your account details online
Have visibility over your NDIS/HCP spend
Clearly see co-pay, subsidy cost, and full price where relevant
Choose to pay at checkout online or keep your usual payment schedule
What you need to know
This upgrade is more than just a facelift. Our new user-friendly interface is designed with you in mind, to give you more control over your ordering. Our goal is to give you have a smoother, more enjoyable experience when you dine with Able Foods.
Nothing is changing just yet, but we will be in touch in the coming weeks about the launch date, and what exciting features you have to look forward to. Rest assured we’ll be here to support you at every stage of the process.
We believe mealtimes should be easy and enjoyable for everyone, and this upgrade is just one more step in that journey.
FAQs
When will the new store be launched?
We’re still finalising the details to ensure you get the best possible experience with our new system. Hang on for now and we’ll announce a date when we are closer.
What will be changing and why?
Upgrading our ordering and meal plan systems means that we can give you more control over your Able Foods experience.
In the new store, you’ll be able to manage your own account details online, have greater visibility over your NDIS or HCP spending, and have new payment options to choose from.
You’ll also be able to easily build, view, and edit your meal plan online.
I currently order online. Will my login and order experience change?
Yes, once the new store is live, you’ll have a new place to login and a new username and password. We’ll send you an email with a link and clear instructions on how to access your account. Our friendly Client Support team will also be able to answer any questions you might have.
Your order experience will look a little different, but don’t worry, you’ll still see our products by category and you can filter like you normally do.
I currently prefer to order and manage my account over the phone. Do I have to use the new store?
We’ve designed the new store with all our customers in mind, which means we’ve made it as user friendly and accessible as possible. We’ll provide you with everything you need to know to use and make the most of the new store, and we’ll also be here to guide you through it!
Of course, we understand that the online store still won’t be everyone’s first choice. Our friendly Client Support team will still be here to help you over the phone and via email. We’re always happy to help!
What if I need help using the new store?
This system will be new for everyone and we’re here to help. Rest assured that we will be providing you with all the information you’ll need to navigate and make the most of the new store.
If you still have questions, please give us a call at 1300 123 225 or email us at [email protected].
Questions?
Our friendly Client Support team is happy to help any questions you might have.
